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Customer Feedback

We pride ourself in offering the best quality products and service possible, all at competitive and realistic prices. Your satisfaction is our intention! Below are a number of positive feedbacks we have received from our clients. Please take the time to read what our customers really think. If you have had a good experience with Washington Fireplaces, please let us know and we will tell everybody else.

Judith Bell


Absolutely ova the moon with our Evolution Log Burner, from survey to fittin the guys were amazing. Thanx Mick, Sam and Keegan, quality lads x


More satisfied customer. Josie & Colin from Durham are very happy with their bespoke fire surround, Josie wrote;

"Thanks so much for our lovely fire surround, I'm going to have such fun dressing it for each season. I've popped the pictures on my blog and will have to write a separate post saying how delighted we are with 'Washington Fireplaces'.


We wanted to let you know that we are delighted with the Cotswold fireplace and gas stove supplied and fitted by your company yesterday. The quality of both met with our expectations and we are extremely satisfied. We particularly want to commend the fitters who were extremely thorough in making sure the job was done to a high standard with very little mess or disruption. Their courtesy and consideration didn't go unnoticed either.

Thank you for an excellent service which will lead us to recommending you in the future to friends or family.

Mr Mrs David Howe


Great service thank you.

Hazel Glover.


Just a quick word to confirm that our new fire and limestone surround has been successfully installed - we are delighted!


I was very pleased that you phoned ahead and that I was able to organise a busy working day around the arrival time of the installers.  I was around  whilst the two guys worked on the job and was very pleased with the way they worked and the finish that they achieved.  Everything was done well and the finished product really brightens and warms up our room.


We came through to Washington Fireplaces on the basis of a recommendation from friends and will be more than happy to recommend you ourselves to others in the future - I’m sure once we’ve had visitors to our house you’ll be getting some enquiries.


Excellent product, good fitting team and great service.


Thank you very much,


Stephen & Catherine Townsend


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We can custom make your fireplace to your preferred sizes, so no new carpet required!

16 Elswick Road

Armstrong Industrial Estate


Tyne & Wear

NE37 1LH (Opposite B&Q)

Opening Times

Monday to Friday..........9.00 till 4.30

Sat ...............................10.00 till 4.00

Sun................................11.00 till 3.00

Tel: 0191 416 5467 – Fax: 0191 417 4000